Support

Here you can find support for your apps! If you don’t find what you are looking for, don’t hesitate to contact us for further support!

Swebase support

StoryPoint Support

Trama support

Dynamic Software Connector

Badger BI - Power BI applicaton

General FAQ

Here we have collected some general FAQ:s. Look further down if you are searching for support regarding our apps.

Can everybody use your apps?

If you have Business Central then the answer is yes. You can download and buy the apps from Microsoft AppSource and start using them right away. If you don’t have Business Central you need to contact a partner and get started with it before you can use our apps.

What is AppSource?

AppSource is Microsoft’s marketplace for Apps compatible whith Business Central. All apps are certified in order to be published. If an app is published on AppSource you can be sure that the app is legit. Visit AppSource and look for an app that fits your business.

I’m having trouble with my app what do I do?

You browse this support page and try to find the answer right here. We have FAQ:s for each of our apps and if you cant find an answer, use the form to send us your question and we will get back to you as soon as possible.

What is a partner?

A partner is a company that has been certified by Microsoft to sell and deliver their products or products that are built to work in Microsoft software environment. Business Central can only be sold by companies that are certified by Microsoft. And all apps on the AppSource has been certified as well. We provide the apps but partners help you implement the foundation that is Business Central. 

Where do I find a trustworthy partner?

You can search for a partner on Microsoft’s own site right here.

Swebase

FAQ

What differences are there if I send my Vendor payment files in LB or pain001 format?

With pain001 you cannot send credit memos only, the total has to be positive on each receiver.
With LB you can only send domestic payments. With pain001 handles domestic, foreign and SEPA payments.

I need to adjust some of the SweBase documents, do I need to contact a developer?
It depends on what you need to do, but if you accept where the fields are placed, you can do a lot with settings. Use Page Header and footer settings.
I need to adjust some of the SweBase documents, do I need to contact a developer?
It depends on what you need to do, but if you accept where the fields are placed, you can do a lot with settings. Use Page Header and footer settings.
We have customers in several countries and want them to receive documents from use with dates and numbers correctly formatted according their local standards, is that possible?
That is possible with the Page Header Settings. There are three fields for setting formats and document code to link with the customer. Here is a how-to video
Is it possible change texts and headings in documents?
Yes, that is done with Document texts, you can also do your own translations to the customers language.
Do I have to enter VAT Business Posting group and VAT Product Posting group on all G/L accounts used on documents? They are all the same.
In SweBase Settings you enter this information and it will be used if the fields on the G/L account is empty.
Do I need a consultant to install the SweBase app?
You can do it yourself within Business Central as an Extension

Video guides (Swedish language)

Documents

StoryPoint

FAQ

Do I need a consultant to install the StoryPoint app?
You can do it yourself within Business Central as an Extension

Documents

Trama

FAQ

Do I need a consultant to install the Trama app?

Yes, you need a consultant to install Trama. Contact us and we help you.

Documents

How to guide

Privacy policy & terms of use

Dynamic Software Connector

FAQ

Do I need a consultant to install the Dynamic Software Connector app?

You can do it yourself within Business Central as an Extension

Documents

Privacy policy & terms of use

Badger BI

FAQ

Do I need a consultant to install the Badger BI extension?

You can do it yourself within Business Central as an Extension. Then you’ll have to download a file from our Badger BI site.

Documents

Privacy policy & terms of use

If you can’t find what you are looking for, please send us an e-mail and we will get back to you!

We put great pride into simplify things for you in your daily work so if you have any questions we are more than happy to answer them.

Contact

Phone

E-mail

Address

Södra Järnvägsgatan 14,
352 34 Växjö
Sweden